Shipping policy
RUNOVA, eu recomendo uma política de frete em inglês que passe confiança e funcione para clientes do Reino Unido, Espanha, Bélgica, França e Alemanha.
🚚 Shipping Policy
Last Updated: August 2026
At **RUNOVA**, we are committed to providing a smooth and reliable shopping experience. We carefully process every order and work with trusted shipping partners to ensure your purchase reaches you safely and on time.
🌍 Shipping Destinations
We currently ship to selected countries across Europe, including:
* 🇬🇧 United Kingdom
* 🇪🇸 Spain
* 🇧🇪 Belgium
* 🇫🇷 France
* 🇩🇪 Germany
Additional European destinations may become available in the future.
📦 Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
🚀 Delivery Times
Estimated delivery times vary depending on your destination and shipping carrier.
Estimated delivery: 3–5 business days.
Please note that delivery times are estimates and may occasionally be affected by customs procedures, carrier delays, holidays, weather conditions, or other circumstances beyond our control.
💰 Shipping Costs
**Free shipping** is available on eligible orders. Any applicable shipping fees will be clearly displayed at checkout before you complete your purchase.
🔎 Order Tracking
Once your order has been dispatched, you may receive a tracking number by email. Tracking information can take some time to become active after the package enters the carrier's system.
🛃 Customs & Import Duties
For international orders, customs duties, taxes, or other import fees may apply depending on the destination country and local regulations.
Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.
📍 Incorrect Shipping Information
Please make sure your shipping address is correct and complete before placing your order.
If you notice an error, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.
📩 Need Help?
If you have any questions regarding your shipment or delivery, please contact our customer support team.
Email: (runova@gmail.com](mailto:runova@gmail.com)
We aim to respond to all customer inquiries within **24 hours**.
Quality. Innovation. Delivered to Your Door.